Refund policy

RETURN, REFUND & CANCELLATION POLICY

Last Updated: September 16, 2026

At Jewels by Bhumi, we want you to be happy with your purchase. This Return, Refund & Cancellation Policy explains when returns, exchanges, cancellations, and refunds may be available for orders placed through our website.

Please read this policy carefully before placing an order.

RETURN & EXCHANGE ELIGIBILITY

We accept return or exchange requests for eligible products within 3 days of delivery, subject to the conditions mentioned in this policy.

To be eligible for a return or exchange, the product must be unused and unworn and must be returned in its original condition. The product must be returned with its original packaging, tags, invoices, and accessories, where applicable. The product must not show signs of damage, alteration, wear, or misuse. The return or exchange request must be submitted within 3 days of delivery. Products that do not meet these conditions may not be eligible for return or exchange.

NON-RETURNABLE PRODUCTS

Certain products may not be eligible for return or exchange. These may include customised or personalised jewellery, made-to-order or specially produced items, products specifically identified as non-returnable on the product page, products that have been worn, altered, damaged, or used improperly, and products returned without their original packaging or required accessories.

If a product is non-returnable, this will be communicated on the relevant product page or before purchase where applicable.

HOW TO REQUEST A RETURN OR EXCHANGE

To request a return or exchange, please contact us at info@jewelsbybhumi.com within 3 days of receiving your order. Please provide your order number, customer name, product name, and the reason for the return or exchange. For damaged, defective, or incorrect products, we may request photographs or videos of the product and its packaging to help us investigate the issue.

We will review the request and inform you whether it qualifies for a return or exchange. Please do not send any product back without receiving return instructions or approval from Jewels by Bhumi.

DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS

If you receive a damaged product, defective product, or a product different from what you ordered, please contact us as soon as possible after delivery. Please retain the original product and its packaging until the issue has been resolved.

We may request photographs, videos, unboxing evidence, order details, packaging information, or other information necessary to verify the issue. If the issue is confirmed to be our responsibility, we may offer an appropriate resolution, which may include a replacement, exchange, store credit, or refund, depending on the circumstances and product availability.

RETURN SHIPPING

For returns requested because of a change of mind, incorrect selection, or other reasons not attributable to Jewels by Bhumi, the applicable return shipping charges may be borne by the customer.

Where a product is confirmed to have been damaged, defective, or incorrectly supplied by Jewels by Bhumi, we will provide the applicable return or replacement instructions.

Return shipping arrangements must be approved by us before sending a product back.

REFUNDS

Once an approved return has been received and inspected, we will notify you regarding the status of your refund.

If the refund is approved, it will be processed through the applicable payment method used for the original transaction, where technically possible.

Refunds will generally be processed within 5 to 7 business days after the returned product has been received, inspected, and the refund has been approved. The time taken for the refunded amount to appear in your bank account, card account, or other payment account may additionally depend on the payment provider or financial institution.

Shipping charges, if any, may be non-refundable unless the refund is due to an error or issue attributable to Jewels by Bhumi or otherwise required under applicable law.

EXCHANGES

Eligible products may be exchanged subject to product availability and compliance with the return conditions.

If the requested replacement product is unavailable, we may offer an alternative resolution, such as a refund or store credit, as applicable.

Any difference in price between the original and replacement product may need to be paid or refunded, as applicable.

ORDER CANCELLATION

Cancellation requests should be submitted as soon as possible after placing an order by contacting info@jewelsbybhumi.com.

A cancellation request may be accepted only if the order has not already been processed, customised, made, packed, or shipped.

Once an order has been shipped or production has begun for a customised or made-to-order product, cancellation may not be possible.

If a cancellation is approved after payment has been received, the applicable refund will be processed through the original payment method, subject to this policy.

MADE-TO-ORDER AND CUSTOMISED JEWELLERY

For products that are made specifically for a customer or customised according to customer requirements, cancellation, return, exchange, or refund may be restricted once production has started.

Any applicable terms relating to a customised or made-to-order product will be communicated to the customer before or at the time of purchase.

RETURN INSPECTION

All returned products are subject to inspection.

If the returned product does not meet the eligibility requirements, including where it has been worn, damaged, altered, or returned without the required packaging, the return or refund may be rejected.

In such cases, the product may be returned to the customer at the customer's expense, where applicable.

REFUNDS FOR PROMOTIONAL OR DISCOUNTED ORDERS

Products purchased using promotional offers or discount codes remain subject to this Return, Refund & Cancellation Policy unless the terms of the specific promotion state otherwise.

Refund calculations may take into account discounts, promotional pricing, shipping charges, and other applicable amounts.

FAILED OR UNDELIVERED ORDERS

If an order cannot be delivered because of an incorrect or incomplete address, failure to accept delivery, or other circumstances attributable to the customer, additional shipping or re-delivery charges may apply.

Please ensure that your delivery address and contact details are accurate when placing an order.

FRAUDULENT OR UNAUTHORISED TRANSACTIONS

If an order is identified as potentially fraudulent, suspicious, or unauthorised, we reserve the right to cancel the order and take appropriate steps to protect our business and customers.

Where payment has already been received for a cancelled order, any applicable refund will be processed through the appropriate payment method, subject to verification and applicable law.

CONSUMER RIGHTS

Nothing in this policy is intended to exclude or restrict any rights or remedies available to consumers under applicable Indian law.

Where applicable law provides a customer with rights that differ from this policy, those legal rights will continue to apply.

For return, refund, exchange, or cancellation enquiries, please contact Jewels by Bhumi at info@jewelsbybhumi.com.

For order-related enquiries, please include your order number and the email address or phone number used when placing your order.

Jewels by Bhumi

Email: info@jewelsbybhumi.com

Website: jewelsbybhumi.com