Terms of service

TERMS & CONDITIONS

Last Updated: September 16, 2026

Welcome to Jewels by Bhumi. These Terms & Conditions govern your access to and use of our website, products, and services. By accessing our website or placing an order, you agree to be bound by these Terms & Conditions. Please read these Terms & Conditions carefully before using our website or purchasing our products.

ABOUT US

This website is operated by Jewels by Bhumi. For questions, customer support, or other enquiries, please contact us through the contact details provided on our website.

USE OF OUR WEBSITE

By using this website, you confirm that you are legally capable of entering into a binding agreement, that the information you provide to us is accurate and complete, and that you will use this website only for lawful purposes. You agree not to interfere with the operation or security of our website and not to use our website or its content for fraudulent, abusive, or unlawful activities. We reserve the right to refuse service, cancel orders, or restrict access to our website where reasonably necessary to prevent misuse or fraudulent activity.

PRODUCTS AND PRODUCT INFORMATION

We make reasonable efforts to ensure that product descriptions, photographs, specifications, colours, sizes, and other information displayed on our website are accurate. However, slight variations may occur due to differences in lighting and photography, individual screen or device settings, the handmade or production characteristics of certain products, and minor variations in colour, finish, size, or appearance. Such minor variations do not necessarily constitute a product defect. Customers should carefully review the product description and available specifications before placing an order.

PRICES

All prices displayed on the website are in Indian Rupees (INR) unless otherwise stated. We reserve the right to change product prices, offers, discounts, or promotions at any time without prior notice. A price change will not affect an order that has already been successfully placed and confirmed, except where an obvious pricing or technical error has occurred.

ORDERS

Placing an order through our website constitutes an offer to purchase the selected products. After placing an order, you may receive an order confirmation by email or other available communication channels. An order is subject to product availability and successful payment. We reserve the right to cancel or decline an order in circumstances including product unavailability, incorrect pricing or product information caused by a technical or human error, suspected fraudulent or unauthorised transactions, incorrect or incomplete customer information, or circumstances beyond our reasonable control. If we cancel an order after payment has been received, the applicable amount will be refunded to the original payment method, subject to our Refund & Cancellation Policy.

PAYMENT

Payments are processed through the payment methods made available at checkout. By submitting payment information, you confirm that you are authorised to use the selected payment method. Payment processing may be handled by third-party payment service providers in accordance with their respective terms and policies.

SHIPPING AND DELIVERY

Orders will be processed and shipped in accordance with our Shipping & Delivery Policy. Estimated delivery times displayed on our website are estimates and may vary due to factors such as courier delays, weather or natural events, public holidays, incorrect or incomplete delivery information, remote delivery locations, or events beyond our reasonable control. Once an order has been handed over to the shipping provider, delivery is subject to the courier's processes and timelines. Customers are responsible for providing accurate shipping and contact information.

RETURNS, EXCHANGES, REFUNDS AND CANCELLATIONS

Returns, exchanges, refunds, and cancellations are governed by our Refund, Return & Cancellation Policy. Customers should review that policy before placing an order. Certain products may be excluded from returns or exchanges, including products that are customised, made specifically for a customer, or otherwise identified as non-returnable on the product page or applicable policy.

DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS

If you receive a product that is damaged, defective, or different from the product you ordered, please contact us as soon as reasonably possible after delivery. We may request photographs, videos, order details, packaging information, or other information necessary to investigate the issue. Any resolution will be handled in accordance with our applicable return, replacement, exchange, or refund policy.

JEWELLERY CARE

Customers are responsible for following the recommended care instructions provided with their products or on the website. Exposure to water, perfume, cosmetics, sweat, chemicals, moisture, or improper storage may affect the appearance or finish of jewellery. Normal wear and tear, oxidation, discolouration caused by use or exposure, scratches, accidental damage, or damage resulting from improper care may not qualify as manufacturing defects.

INTELLECTUAL PROPERTY

All content available on this website, including the brand name and logo, product photographs, product descriptions, website design, graphics, text, videos, and other original materials, is owned by or licensed to Jewels by Bhumi and is protected by applicable intellectual property laws. You may not reproduce, copy, modify, distribute, publish, sell, or commercially exploit our content without prior written permission.

PROMOTIONS AND DISCOUNTS

Promotional offers, discount codes, and special offers may be subject to additional terms. Unless specifically stated otherwise, promotional offers cannot be combined, offers are subject to product availability, we may modify or withdraw an offer at any time, and discount codes must be applied during checkout and cannot normally be applied retrospectively. Specific terms displayed with an individual promotion will take precedence where applicable.

THIRD-PARTY SERVICES AND LINKS

Our website may use third-party services such as payment processors, shipping providers, analytics services, or other technology providers. We may also provide links to third-party websites. We are not responsible for the content, availability, security, or policies of third-party websites or services. Your use of such services may be subject to their own terms and privacy policies.

WEBSITE AVAILABILITY

We make reasonable efforts to keep our website available and functioning properly. However, we do not guarantee that the website will always be available, uninterrupted, secure, or free from errors. We may temporarily suspend or modify the website for maintenance, updates, security reasons, or other operational requirements.

LIMITATION OF LIABILITY

To the extent permitted by applicable law, Jewels by Bhumi will not be responsible for indirect, incidental, special, or consequential losses arising from the use of our website or products. Nothing in these Terms & Conditions is intended to exclude or limit any rights or remedies that cannot legally be excluded or limited under applicable law.

PRIVACY

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, store, and protect personal information. Please review our Privacy Policy before using the website or placing an order.

CHANGES TO THESE TERMS

We may update these Terms & Conditions from time to time to reflect changes to our business, website, products, services, or applicable legal requirements. The updated version will be published on this page with a revised Last Updated date. Your continued use of the website after changes are posted constitutes acceptance of the updated Terms & Conditions, to the extent permitted by applicable law.

GOVERNING LAW AND JURISDICTION

These Terms & Conditions shall be governed by the laws applicable in India. Any disputes arising in connection with these Terms & Conditions or your use of the website shall be subject to the jurisdiction of the courts having appropriate jurisdiction under applicable law.

If you have questions regarding these Terms & Conditions, your order, or our products, please contact us using the customer support details provided on our website.

Jewels by Bhumi

Email: info@jewelsbybhumi.com

Website: jewelsbybhumi.com

For order-related enquiries, please include your order number and the email address or phone number used when placing your order.