Shipping policy

SHIPPING & DELIVERY POLICY

Last Updated: September 16, 2026

At Jewels by Bhumi, we aim to process and deliver your orders safely and within the estimated timelines mentioned on our website. This Shipping & Delivery Policy explains how orders are processed, shipped, and delivered.

ORDER PROCESSING

Orders are processed after successful confirmation of payment. Orders are generally processed and prepared for dispatch within 2 to 4 business days. Orders placed on weekends or public holidays may be processed on the next business day.

Processing times may be longer during periods of high order volume, festive seasons, promotional campaigns, or circumstances beyond our reasonable control.

SHIPPING WITHIN INDIA

We currently offer delivery within India to serviceable locations supported by our shipping partners.

Once your order has been dispatched, you will receive available tracking information through the email address or mobile number provided at the time of placing the order.

Estimated delivery within India is generally 3 to 7 business days after dispatch, depending on the destination, courier availability, and other circumstances.

The delivery timeline is an estimate and is not a guaranteed delivery date.

SHIPPING CHARGES

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

Any free shipping offers or promotional shipping benefits will be subject to the terms mentioned during the applicable promotion.

DELIVERY ADDRESS

Customers are responsible for providing a complete and accurate delivery address, including the recipient's name, house or apartment number, street, locality, city, state, and PIN code, along with a valid contact number.

Jewels by Bhumi will not be responsible for delivery delays or failed deliveries resulting from incorrect, incomplete, or inaccurate information provided by the customer.

If an order is returned to us because the delivery address was incorrect or the customer was unavailable or unwilling to accept the delivery, additional shipping or re-delivery charges may apply.

TRACKING YOUR ORDER

Once your order has been dispatched, tracking information will be shared with you through the contact details provided during checkout, where tracking is available.

Customers can use the provided tracking information to monitor the status of their shipment.

DELIVERY DELAYS

Although we make reasonable efforts to deliver orders within the estimated delivery timeframe, delays may occur due to courier operations, weather conditions, public holidays, festivals, high shipping volumes, remote delivery locations, transportation disruptions, incorrect address information, or other circumstances beyond our reasonable control.

A delay in delivery does not automatically qualify an order for cancellation or refund where the order has already been dispatched.

If your order has been significantly delayed, please contact us at info@jewelsbybhumi.com and we will assist you in checking the shipment status.

FAILED DELIVERY

If the courier attempts delivery and is unable to deliver the package because the customer is unavailable, does not respond to the courier, provides an incorrect address, or refuses to accept the shipment, the courier may attempt re-delivery or return the shipment to us.

If the shipment is returned to Jewels by Bhumi, the customer may be required to pay applicable re-shipping charges before the order can be dispatched again.

DAMAGED PACKAGES

If you receive a package that appears to be visibly damaged or tampered with, please contact us as soon as possible and provide photographs or videos of the package and product.

For damaged products, customers should retain the original packaging and product until the issue has been reviewed and resolved.

Any replacement, exchange, or refund for damaged products will be handled in accordance with our Return, Refund & Cancellation Policy.

LOST OR MISSING SHIPMENTS

If your tracking information indicates that an order has been delivered but you have not received it, please contact us at info@jewelsbybhumi.com as soon as possible.

We may coordinate with the shipping provider to investigate the shipment.

Delivery investigations may require information from the customer, including the delivery address and other relevant details.

INTERNATIONAL SHIPPING

At present, international shipping availability may vary depending on the destination and our shipping arrangements. If international shipping is offered for a particular order, the applicable shipping charges, delivery estimates, customs duties, taxes, and other applicable charges will be communicated where applicable.

Customers are responsible for any customs duties, import taxes, or other charges imposed by the destination country unless otherwise stated at the time of purchase.

CHANGES TO SHIPPING INFORMATION

If you need to change your shipping address after placing an order, please contact us at info@jewelsbybhumi.com as soon as possible.

We will try to accommodate address changes where the order has not yet been processed or shipped. Once an order has been dispatched, we may not be able to change the delivery address.

ORDER CANCELLATION

Order cancellations are governed by our Return, Refund & Cancellation Policy.

An order that has already been processed, packed, customised, made, or shipped may not be eligible for cancellation.

If you have any questions regarding shipping or delivery, please contact Jewels by Bhumi at info@jewelsbybhumi.com.

For order-related enquiries, please include your order number and the email address or phone number used when placing your order.

Jewels by Bhumi

Email: info@jewelsbybhumi.com

Website: jewelsbybhumi.com